Shipping policy

Thank you for shopping at Thugil, your ultimate destination for trendy women's clothing.

 

We are committed to providing a seamless and delightful shopping experience for our customers. Below is our updated Delivery and Shipping Policy, including details about our logistic partners and Turn Around Time (TAT) for deliveries within India and international shipments:

1. Delivery Time:
- We strive to dispatch all orders within 3-4  business days from the date of order confirmation.
- The delivery time will vary based on your location and pin code serviceability.

2. Domestic Shipping:
- Thugil offers free shipping on all orders within India.

3. Domestic Logistic Partners:
Thugil partners with reliable and renowned domestic logistics companies to ensure timely and secure deliveries within India. Our domestic logistic partners include:
- DTDC
- Bluedart
- India Post
- Delhivery
- Franchexpress

4. Domestic Turn Around Time (TAT):
- The standard TAT for deliveries to major cities and metros within India is 7-8 business days from the date of dispatch.
- For deliveries to remote locations or areas with limited serviceability, the TAT may extend up to 10-15 business days.

5. Domestic Split Shipments:
- To avoid delays and expedite the delivery process, for certain orders, Thugil may choose to send products through different shipments.
- In such cases, you will receive separate tracking information for each shipment, allowing you to track each product's delivery status individually.

6. International Shipping:
- Thugil offers international shipping through the networks of platforms like Shoppre.
- Customers from outside India can now shop our exclusive collection and we will have their orders dispatched through the Shoppre platform, which handles international shipping and delivery.

7. International Turn Around Time (TAT):
- The TAT for international shipments will depend on the location and shipping method chosen by the customer.
- Customers can check the estimated delivery time during the checkout process.

8. Shipping Charges:
- Thugil offers free domestic shipping on all orders within India.
- For international orders, shipping charges will be calculated and communicated in the checkout page based on the destination country and package weight.

9. Tracking Your Order:
- For all orders, we will provide you with a tracking number and a link to track your shipment in real-time.
10. Delivery Attempts:
- Our domestic logistic partners (for domestic orders) and Shoppre (for international orders) will make multiple delivery attempts to ensure you receive your order promptly.
- In case of unsuccessful delivery attempts, please follow the instructions provided by the respective logistic partner or Shoppre for rescheduling or collecting your package.

11. Delayed Deliveries:
- While we strive to deliver your order on time, there might be rare instances of unforeseen delays due to factors beyond our control (e.g., customs clearance, international shipping delays, etc.).

12. Order Cancellation:
- Once an order is placed, it cannot be canceled or modified. Please review your order carefully before proceeding with the payment.

13. Returns and Refunds:
- For information about our Returns and Refund Policy for domestic orders, please refer to the dedicated policy page on our website.

Please note that the above policy is subject to change, and any modifications will be updated on our website accordingly.

Should you have any questions or require further assistance, please feel free to contact our customer support team at enquiry@thugil.com or call our helpline at +91-8925122212 (Between 10 AM-5pm)

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Thank you for choosing Thugil. We look forward to serving you with the latest and trendiest women's clothing, both within India and internationally.

Happy shopping!